Terms & conditions

These terms apply to your use of the Storysong website and to every song you order from us. "We", "us" and "our" mean Storysong; "you" means the person placing the order or using the site.

By using the site or placing an order you agree to these terms. If you don't agree, please don't use the site or place an order.

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where a later clause limits our liability, it applies only to the extent the law allows.

Your order is accepted once our payment provider, Stripe, confirms your payment. Prices are shown in US dollars at checkout and include any taxes we are required to collect, unless stated otherwise.

We may decline or cancel any order before work begins, for example if the request breaches these terms. If we do, we will refund what you paid in full.

You are responsible for the accuracy of everything you provide, including names, spellings, dates and stories. Mistakes in the information you supply may use up your revisions or require a new order.

You promise that you have the right to share the information you give us, including details about other people, and that it is not defamatory, unlawful, hateful, or infringing of anyone else's rights. You must not ask us to include lyrics, melodies or other material owned by someone else.

You give us permission to use that information to create, deliver and revise your song and to support your order. Our Privacy Policy explains how we handle it.

We may refuse any request we reasonably consider inappropriate, offensive, unlawful or infringing.

Songs are created using artificial intelligence tools for music, lyrics and vocals, guided by your answers and combined with human creative input and review. AI-generated vocals are synthetic and do not imitate any particular real artist.

Music is creative and subjective. While we aim to reflect your story faithfully, we do not promise that a song will match your personal taste, expectations or a particular sound. Dissatisfaction with style or taste is addressed through revisions rather than refunds.

Because songs are made with AI tools, a song may incidentally share common musical elements with other works, and copyright protection for AI-assisted works may be limited in some countries. We do not guarantee that a song is eligible for copyright registration.

Delivery times shown on the site and at checkout are estimates that start once your payment is confirmed. We work hard to meet them, but delays can happen, particularly where we need more information from you or events are outside our control. Express delivery shortens the estimated timeframe but is not a guarantee of an exact delivery time.

Your song is delivered as a digital download in your account. It's your responsibility to download and keep a copy; we do not guarantee that files will remain available indefinitely.

Your order includes the number of revisions stated at checkout. Revisions cover reasonable changes to the existing song, such as a corrected name, line or detail. A completely new direction, style or story is treated as a new order.

You can cancel for a full refund at any time before we begin work on your song. Contact us as soon as possible if you want to cancel.

Because every song is made to order for you, once work has begun we do not offer refunds for change of mind, a change in your plans, or a song not suiting your personal taste. Instead, we will work with you through your included revisions.

This does not affect your rights under the Australian Consumer Law. If there is a major failure with our service, you are entitled to the remedies the law provides, which may include a refund.

Storysong owns the copyright (if any) in each song, including the music, lyrics and recordings. Once you have paid in full, we grant you a perpetual, worldwide, non-exclusive licence to use your song for personal, non-commercial purposes. That includes playing it at private events such as weddings and parties, giving it as a gift, and sharing it on your personal social media.

Without our written permission you must not sell or license the song, use it in advertising or for any business purpose, distribute it through streaming or music services, or register it with content-identification or royalty systems.

We will not publish your song or your story without your permission.

You must not misuse the site, including by trying to access accounts or data that aren't yours, interfering with its operation, or using it for anything unlawful. We may suspend or close accounts that breach these terms.

We provide the site as it is and may change, suspend or withdraw any part of it. To the extent permitted by law, we do not promise that the site will always be available, uninterrupted or free of errors.

Subject to section 2 (Your consumer rights), and to the maximum extent permitted by law:

(a) we exclude all conditions, warranties and guarantees that are not expressly set out in these terms;

(b) where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again;

(c) we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, opportunity, data or goodwill, or for disappointment or distress, arising from the site or any song, however caused, including through negligence;

(d) we are not liable for any loss caused by the information or content you provide, by your use of a song outside the licence in section 9, or by events outside our reasonable control; and

(e) our total liability to you for all claims connected with an order is limited to the amount you paid for that order.

To the extent permitted by law, you agree to compensate us for any claim, loss or cost (including reasonable legal costs) we suffer because the information or content you provided breaches these terms or someone else's rights, for example a claim of defamation, privacy breach or copyright infringement.

We are not responsible for any delay or failure caused by events beyond our reasonable control, including outages of the third-party services we rely on, internet or power failures, illness, natural disasters or government action.

We may update these terms from time to time. The version shown on this page when you place an order applies to that order.

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that can hear appeals from them.

If any part of these terms is found to be invalid or unenforceable, it will be read down or severed to the extent necessary, and the rest will continue to apply.

Questions about these terms or an order? Reach us through our contact page. See also our Privacy Policy.